LEGAL

Terms & conditions.

Important information about using our website, estimates, services and finance introductions.

Last updated: 9 November 2026

1. About EHR Services LTD

This website is operated by EHR Services LTD, company number 15772520, registered in England and Wales. Our registered office is 9 Stanhall Mews, Stanningley, Pudsey, England, LS28 6AZ.

2. FCA and Finance Disclosure

EHR Services Limited is an Introducer Appointed Representative (Financial Services Register No. 1062891) of First Call Group Limited (FCG), a credit broker, not a lender. FCG is authorised and regulated by the Financial Conduct Authority (FRN 753324), and offers finance from its panel of lenders. All finance is subject to status and credit checks.

EHR Services LTD does not provide lending facilities or make lending decisions. Where a customer chooses to explore finance, we may introduce the customer to First Call Group Limited. Any finance application, agreement, eligibility assessment, rates, repayment terms and approval decision are subject to the relevant finance provider's processes, terms and conditions.

Finance is optional. Customers are not required to apply for finance to request an estimate or purchase products or services from EHR Services LTD. Please review the finance provider's pre-contract information and agreement carefully before entering into any credit agreement.

3. Website Information

Website content is provided for general information and may be updated without notice. We take reasonable care when preparing information but do not guarantee that all website content will always be complete, current or error-free.

4. Estimates and Energy Calculator

Any figures generated by the online calculator or energy planner are illustrative estimates only. They are not a quotation, technical design, guarantee of performance, guaranteed saving or confirmation of eligibility for a grant or incentive.

Actual equipment, system size, generation, costs, savings, payback and suitability depend on a site survey, technical checks, product availability, tariffs, property conditions, installation requirements and applicable scheme rules. Estimates may change following assessment and quotation.

5. Surveys, Quotations and Contracts

A binding scope, price, specification, programme and terms will be set out separately in a written quotation or contract where applicable. No installation should proceed solely on the basis of an online estimate. Any survey charges, cancellation arrangements, payment terms and installation conditions will be explained in the relevant quotation or contract.

6. Products, Services and Availability

Product images, descriptions and examples are illustrative. Actual products, models, specifications and finishes may vary depending on availability and technical suitability. Any proposed installation is subject to survey, design, required permissions and applicable technical or regulatory checks.

7. External Links and Third-Party Providers

Links to third-party websites, finance providers, manufacturers or service providers are provided for convenience or to support a customer's enquiry. EHR Services LTD does not control third-party websites and is not responsible for their content, availability, privacy practices or contractual terms. Any separate agreement with a third party is between the customer and that third party.

8. Intellectual Property

Website text, design, graphics and brand materials may not be copied, reproduced or reused without permission, except where permitted by law.

9. Liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation. To the extent permitted by law, EHR Services LTD is not liable for losses arising solely from a customer's reliance on an indicative online estimate without obtaining a survey and written quotation.

10. Privacy and Cookies

Personal information is handled in accordance with our Privacy Policy. Information about cookies is available in our Cookie Policy.

11. Complaints

If you are unhappy with any aspect of our products or services, please see our Complaints Policy for details of how to contact us and how complaints are handled.

12. Changes to These Terms

We may update these terms from time to time to reflect changes to our website, business operations or applicable requirements. The latest update date will be shown at the top of this page.